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The web is covered with stories regarding the benefits of professional computer certification, and most of them are backed up with salary surveys and the like. While there’s certainly nothing wrong with making more money and having better job prospects, there’s one benefit of certification that many candidates forget about.

Confidence. You can’t pay your rent with confidence you can’t pay for gas with confidence you can’t pay for ANYTHING with confidence, right? So who cares, right? Wrong. The confidence you build from truly earning a certification, whether it’s an MCSE, CCNA, or CCIE, cannot be purchased, borrowed, or stolen. It has to be earned.

What do I mean by “truly earned”? First, I’m referring to those little documents out there generally referred to as “braindumps”. If you buy one of these things and happen to skate by a certification exam, did you learn anything? No. Did you learn anything? No. Are you going to be effective on the job? No. As I tell my students, when you’re standing in front of a server or router that isn’t working, and all eyes are on you to troubleshoot the problem, the correct answer is not “B”. There is no multiple choice. Secondly, I’m referring to the hope that the certification you earn was earned by taking a demanding exam.

Now, you’re probably thinking “okay, Chris has lost his mind. I should HOPE the test is demanding?” Yes, you should. There’s nothing more useless than earning a certification that’s easy to get. There’s no feeling of pride, of achievement furthermore, if everyone else has that certification, what value does it have?

I can speak from experience on this one. Those of you relatively new to the field may never have used NT 4.0, but the MCSE NT 4.0 was the certification that ended up causing a lot of damage to the value of professional certifications. EVERYBODY had one. The tests were repetitive and far too simple, there were no simulation questions, and the exams required no real hands-on experience. As a result, my MCSE NT 4.0 had little value. I also felt no sense of pride in achieving it.

Thankfully, exam vendors and authors seem to have learned their lesson. Cisco exams are not easy to pass, and the initial Cisco certification, the CCNA, demands hands-on knowledge and experience. Microsoft is (finally) adding simulator questions to their certification exams as well, and the MCSE exams have gotten tougher as well.

So if you should happen to fail an exam along the way to the top – and almost all of us do – just keep in mind that if the exams were not demanding, they would have no value. After all, if it were easy, everyone would be doing it!

• benifits of computer certifications

Today the call center industry is growing and the competition with it. Many call center companies all over the world are fighting for the opportunity to work with the large companies. Call centers are great because you can offer 24 hours customer service and support, offering your customers around the clock help and attention. There are many US based call centers however; some of the top companies use exclusively a call center in Dubai. There are many reasons for this.

Dubai is the leader in the call center industry because of the availability of qualified workforce. The call center industry is very popular in Dubai, making it very competitive; therefore everyone is highly educated in what they do. Also, the salaries and benefits paid in Dubai are much lower in comparison to the US making it extremely cost effective to hire a call center in Dubai rather than home based.

Another great benefit is the location and time zone of Dubai, offering perfect time brackets so the work force can really be offered around the clock. This means that you can offer 24 hour assistance to your customers exclusively from the call center, and not have to hire anyone home based to take calls the rest of the time.

Dubais call centers specialize in many different points and can be used for all kinds of assistance both over the phone, via web chat, or email. They can offer assistance for the basic inbound call center as well as telemarketing. Also you can hire a Dubai call center for IT help, tech help, e-mail support, as well as chat support.

The Dubai government also supports this industry offering even more options and making it far easier to hire a call center company. They are supportive of the job opportunities opened with the call center industry and assist with the necessary technology and training in order to stay at the top of the industry. Also offering English education, which is necessary to run a good call center. Education both in the language and the culture help the employees at call centers be able to really connect with anyone they are speaking to.

Overall, with so much competition through the world, the call center industry is really taken by a storm by the call centers in Dubai. Some of the biggest US based companies use call centers located in Dubai. There are many benefits including, but definitely not limited to how cost effective it is as well as the time zone, technology used, and properly educated work force.

About the Author: Iftikhar Tirmizi is a freelance writer having a large number of articles published on various well reputed internet sites. His writing about latest trends in Customer Relations Management can be found at Customers Relations Management and you will enjoy reading about new trends in Call Centers at call center

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